Privacy Policy
Privacy Policy V1.0 - Eagle Precision Consultancy
Website, enquiries and business communications
CONTROLLED DOCUMENT
This policy explains how Eagle Precision Consultancy collects, uses, stores, discloses and protects personal information.
1. Purpose
Eagle Precision Consultancy respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information obtained through our website, enquiries and business communications. We handle personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.
2. Information We Collect
We may collect personal information that you provide directly to us, including:
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Your name.
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Your organisation and position.
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Your email address.
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Your telephone number.
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Information included in an enquiry, consultation request or other communication.
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Information required to prepare proposals, provide consultancy services or manage a business relationship.
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Feedback, correspondence and records of communications with us
When you visit our website, limited technical information may also be collected automatically, including:
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Your device and browser type.
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Internet Protocol address.
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Pages viewed and interactions with the website.
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Referring website or search engine.
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Approximate location information.
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Cookies and similar technologies required for website functionality, security and performance.
IMPORTANT - SENSITIVE HEALTH INFORMATION
Please do not submit patient information, clinical records or sensitive health information through our general website contact form. Where such information is genuinely required for an engagement, Eagle Precision Consultancy will arrange an appropriate and secure method of transfer.
3. Why We Collect Personal Information
We may use personal information to:
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Respond to enquiries and consultation requests.
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Communicate with prospective and existing clients.
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Provide information about our consultancy, accreditation, training and digital-resource services.
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Prepare proposals, agreements and service documentation.
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Deliver and manage contracted services.
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Provide requested policies, templates, tools, publications or educational resources.
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Maintain appropriate business, contractual and financial records.
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Improve the content, accessibility, performance and security of our website.
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Protect our systems and prevent fraudulent or inappropriate activity.
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Meet legal, regulatory, professional or contractual obligations.
Providing personal information is generally voluntary. However, if you do not provide information required for a particular enquiry or service, we may be unable to respond fully or provide the requested service.
We will not use personal information for a materially different purpose without obtaining appropriate authorisation, unless the use is otherwise permitted or required by law.
4. Website Forms and Communications
Information entered into a website form is provided voluntarily and will be used to respond to your enquiry or request.
We may retain correspondence to maintain an accurate record of our communications, support service delivery and meet reasonable business or legal requirements.
Submitting a website form does not create a contractual consultancy relationship. Any professional engagement will be subject to separate confirmation, agreed scope and applicable terms of service.
5. Cookies and Website Analytics
Our website is hosted using Wix, which may place cookies or similar technologies on your device.
Cookies may be used to:
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Enable essential website functionality.
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Maintain website security.
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Remember visitor preferences.
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Understand how visitors use the website.
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Monitor website performance.
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Support analytics or other enabled website services.
Where required, visitors may be given the opportunity to accept or decline non-essential cookies through the website's cookie banner. You may also manage cookies through your browser settings. Disabling some cookies may affect how the website functions.
6. How We Store and Protect Information
Eagle Precision Consultancy takes reasonable safeguards to protect personal information from:
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Loss.
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Unauthorised access.
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Misuse.
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Modification.
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Inappropriate disclosure.
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Accidental destruction.
Safeguards may include access controls, password protection, secure systems, appropriate staff practices and reputable technology providers.
No internet transmission or electronic storage system can be guaranteed to be completely secure. We will respond appropriately if we become aware of a privacy or security incident affecting personal information.
7. Service Providers and Disclosure
We may provide limited personal information to trusted service providers where this is reasonably necessary to operate our website or deliver our services. These providers may include:
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Wix and website-hosting providers.
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Email and cloud-storage providers.
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Information-technology support providers.
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Professional advisers.
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Contractors or consultants engaged to support an agreed service.
We expect service providers to handle information appropriately and only for authorised purposes.
We may also disclose personal information:
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With your consent or at your request.
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Where necessary to provide an agreed service.
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Where required or authorised by law.
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To protect the rights, safety or property of Eagle Precision Consultancy or another person.
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In connection with the investigation of suspected fraud, misuse or unlawful activity.
Eagle Precision Consultancy does not sell personal information.
8. Overseas Storage and Processing
Some website, cloud, email or technology providers may store or process information outside New Zealand.
Where personal information is disclosed or processed overseas, we will take reasonable steps required under New Zealand privacy law to ensure that it is handled appropriately. The privacy and data-location practices of third-party providers may also apply.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
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Fulfil the purpose for which it was collected.
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Maintain accurate business and service records.
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Meet contractual, professional, tax or legal requirements.
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Resolve enquiries, complaints or disputes.
When information is no longer reasonably required, we will take appropriate steps to securely delete, destroy or anonymise it.
10. Access and Correction
You have the right to request access to personal information that Eagle Precision Consultancy holds about you.
You may also request correction of information that you believe is inaccurate, incomplete or out of date. If we do not make a requested correction, you may ask us to attach a statement of correction to the information where required by law.
We may need to verify your identity before processing an access or correction request.
11. Marketing Communications
We will only send direct marketing communications where we have an appropriate basis to do so.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly. We may still send communications necessary to manage an active enquiry, engagement or business relationship.
12. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms or external resources.
Eagle Precision Consultancy is not responsible for the privacy, security or content practices of those third parties. You should review the applicable privacy information before providing personal information through an external website.
13. Privacy Breaches
If a privacy breach occurs, Eagle Precision Consultancy will assess and respond to it in accordance with applicable legal requirements.
Where a breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
14. Contacting Us
For questions, concerns, access requests or correction requests, contact:
Privacy Officer | Eagle Precision Consultancy
james.epcconsultancynz@gmail.com
Please provide enough information for us to understand and respond to your request.
15. Complaints
If you believe your personal information has not been handled appropriately, please contact us first so that we have an opportunity to investigate and respond.
You may also contact the New Zealand Office of the Privacy Commissioner:
16. Changes to This Policy
We may update this Privacy Policy when our website, services, technology providers or legal obligations change.
The current version will be published on this page together with its latest review date.
